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Frequently asked questions

Are all your products authentic?

Yes, we only source directly from Japan, Korea, Hong Kong supplier.

How long does it take for Preorder and Early Birds product ?

Preorder Products

Supplier requires 1–2 weeks to prepare stock.
Orders are usually shipped in batches, so you may need to wait for other preorder items to arrive.
Shipment from supplier to our warehouse takes approximately 1 week.
Once received, we will ship your order within 1–3 business days.
Estimated delivery timeline: 2–6 weeks.

Early Bird Products

Shipping timeline depends on the supplier and official release schedule.
Delivery may take longer than Preorder Products.
Estimated timeline will be provided once confirmed by the supplier.

What payment do you accept?

We currently accept :

Local Customer: Billplz ( Online Banking ), Bank Transfer and Scan QR to pay.
Singapore customer : Scan QR to pay only.

Credit Card will be available soon

Can I order sperate orders and ship together in one time ?

Yes, you need to choose Hold My Box (Ship Later)

Whenever you wanted to deliver the things, just go to the shop and place an order of Hold My Box (Ship Later) and add a notes that which order number you wanted to deliver.

Do you accept returns or exchanges?

We do not accept returns or exchanges for any products.

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